The Problem:

Our client wanted to bridge the gap between the corporation and their consumers. They wanted their fans to understand there is a face behind their company and that they are listening and helping their community in order to improve the consumer experience – they wanted to humanize their brand.

The Solution:

Splash Media represented the company in 15 different languages and provided the following tactical support: social care; customer support; campaign support; monthly, quarterly and yearly reports with both high level and granular insights; and recommendations to move the brand forward.

Article by Splash Media


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