Posts Tagged:customer service

The Social Media Minute For November 12, 2010

More Costly Lessons In The Power Of Social Media The evidence keeps piling up: companies – no matter their size – ignore the strength of online crowds at their peril: Cooks Source Magazine, a print publication based in the Northeast, was caught plagiarizing an author’s blog post. The editor responded to the original author’s request…

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SplashCast: Social Media Takes Off On Southwest Airlines

http://www.youtube.com/watch?v=Wr1Wi9YnYEk Airlines are discovering that social media is a very effective way to enhance customer service efforts, and Dallas-based Southwest Airlines is now using social networks to deal with everything from weather delays and baggage issues to reputation management situations – the latter involving film director Kevin Smith. In this Splash Media SplashCast, Southwest Airlines’…

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